Customer Service Representative
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Paid personal time, 401K / Retirement plan, Vision Insurance, Dental Insurance, Health Insurance
* Meet our Hiring Managers in person.
* Visit us on Wednesday November 14th at 10:00 AM
* Click Apply now for the location address.
Since 1992, ADCOMM has been the company that provides extraordinary installation fulfillment for growing companies that need infrastructure support. As an Inc. 5000 Company, our mission is to provide world class service to our Partners, Clients and Customers. We are seeking highly motived, self-starters with a great work ethic and an understanding of company programs and processes for our Commercial Dispatch Agent positions.
The candidates in our Commercial Dispatch department correspond with installers and the customer, while resolving various matters. This position is responsible for answering questions, and receiving incoming inquiries while executing quality assurance processes in our commercial dispatch department. Job responsibilities include, but are not limited to:
Answer incoming calls and perform Quality Assurance, answer inquiries and questions, handle complaints, track the technician’s routes, and provide updates to customers.
Use questioning and listening skills that support effective telephone communication.
Understand the impact of attitude in handling calls professionally.
Use the most appropriate way to communicate with different behavior types on the telephone.
Apply the elements of building positive rapport with different types of customers and technicians over the phone.
Apply the proper telephone etiquette to satisfy various customer and technician situations.
Apply appropriate actions to effectively control a telephone call.
Input data and write comments into various computer systems in order to track information on customer calls.
Resolve customer issues within established guidelines and policies and with intent of a "First Call Resolution."
Determine when a call or certain decisions need to be escalated for further review or approval.
Work in a team environment by supporting and assisting other team members as required.
Attend training as required whether classroom or on-the-job training.
Decision-making: Knows and executes on decisions which are within their scope. Knows and asks for assistance on decisions which are outside of their scope.
Ability to interact with distressed technicians to provide information in response to inquiries about services and to handle and resolve service complaints.
Demonstrate problem-solving and multi-tasking skills.
High school diploma or equivalent.
Experience in call center activities.
Strong written and verbal communications skills.
Basic PC skills in a Microsoft Windows environment
Excellent attendance record.
Strong knowledge of customer care techniques and processes.
Exceptional analytical and listening skills.
Ability to operate well in a call center team environment.
Familiarity with several voice logging systems and tools.
Ability to interact with distressed customers to provide information in response to inquiries about services and to handle and resolve service complaints.
Can demonstrate problem-solving and multi-tasking skills.
Ability to work varying shifts and hours including possible mandatory overtime and holidays.
Base pay $10.00 an hour.
Salary review at 90 days and annually
Adcomm offers health, dental, vision and supplemental benefits.
PTO (Paid Time Off) program.
Opportunities for Rapid Advancement.
Bilingual (English/Spanish) are compensated at a higher rate.
Approved applicants must submit to a Drug Test and Background Check
Adcomm is an Equal Opportunity Employer
This is a full time position